[Resolved] Snapdeal.com — I got a soap instead of a mobile

jitendra boro

from Kolkata, West Bengal

Address:	Kamrup, Assam, 781006
Website:	what i received at my mail from snapdeal

Hi, i have order a mobile Samsung J3 but inside the box i have found a piece of Wheel OK Soap. When i complain to the customer care they told me that they will refund my money or else they will provide me the mobile phone which i order. every day i call them they tell me the same thing but after 12th days when i call them the customer care number its not working i don't no what they did, call does not go from my number. i think they put my call at reject list. i have complain at local office also but of no used. i have given the photo that i received.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Oct 20, 2016

Complaint marked as Resolved

the number that i 09212692126. mail id i have mail-Snapdeal

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2016

Snapdeal.com Customer Care's response Dear jitendra boro,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Verified Support

Dec 02, 2016

Snapdeal.com Customer Care's response Dear jitendra boro,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal