[Resolved] Snapdeal.com — Intex cloud jewel ( 16GB )

TRILObcR

from Mira-Bhayandar, Maharashtra

Address:	500100
Website:	www.snapdeal.com

I orderd 3 items from snapdeal.com (1) pigeon ultra knife& peelar set, (2)Hilex multiplug extension board/computer adopter, (3)Intex cloud jewel (16) on 13/09/2016. ORDER NO: [protected]. I received orders on time, with guirentee of return/replacement within 7 days. Item no 1 & 2 were satisfactory but 3rd item i.e. Intex Cloud Jewel problematic. The touch screen got hanged 3-4 times, some times it does not respond at all & finally it stopped. It was a faulty piece.
I complaint on 21st sep. on 23rd Mr. Sanket Nalawade (engineer ) send by snapdeal came to my home to check the quality and mobil's problem, he prepared a report on it and then sealpacked it ( report attached ). then he told me that executive from snapdeal will pickup the sealed item. On next day 24th sept. two executives from Nuvo Ex company 1) Mr. VISHNU REDDY mob:[protected] & other name not known arrived to my home tearoff the seal, checked the materials takeaway the product, & gave me a NUVO EX REVERSE PICKUP SHEET. On 26th sept. I received a mail stating that " your Intex Cloud Jewal (16 GB ) does not meet our quality check guidelines, so we will ship back your item to your original dilivery address within 48 hrs". It is almost 72 hrs over nobody has returned the mobile. Here I want to say that I returned the original product with all parts that I received from you. I do not know what kind of quality check you carried out. you have to refund my money of rs.5398/- which I had paid for the phone.Snapdeal cannot cheat me by providing a faulty mobile.

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Sep 30, 2016

Complaint marked as Resolved

This is again a cheating by Snapdeal.com. There is no reply to my complaint through SMS, CALL or EMAIL, also the faulty mobile which had been taken by snapdeal for quality check is not yet returned to me. Where & in what condition the product is unknown to me. Please send back the faulty product to the seller & refund me rs. 5398/-. How could you say that you have resolved the complaint without taking any action.

Snapdeal.com customer support has been notified about the posted complaint.

Sep 30, 2016

Updated by TRILObcR Snapdeal.com had not taken any steps to resolve the problem. the previous complaaint stll continuous.

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear TRILObcR,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 03, 2016

Updated by TRILObcR Dear sir,
I would like to bring to your notice of your lowest grade service.
1) You send me a faulty product (mobile) that you took back for quality check, on my complaint.
2) When I made a complaint on consumer forum, Without any reason you just marked the complaint as resolved.
3) On 2nd oct.2016 at about 4.25pm I received the faulty mobile that you send back to me saying (sms) that the product doesn't mach the quality check criteria from ECOM courier service. As per your mail I should have received the mobile on or before 28 sept.2016. I don't know where & why you kept the product for so many days.
4) Now the faulty product you resend me is incomplete & more problematic. (a) The earphone is missing, (b) the phone doesn't opens the home screen.
5) You never explained me about your quality check findings. You should have send the finding details with the returned faulty product.
Sir, I want you to take immediate action. I have all the proofs with videos of box opening of the new product & again opening the faulty product pack. please don't delay to take decision to refund the money as I want to buy a new mobile during this offer season.

Oct 05, 2016

Updated by TRILObcR sir, there is no response from your side. My old mobile is no working properly, so I brought this mobile. I'm suffering daily business loss. Please take action little faster and refund money so I could buy a new mobile.

Verified Support

Oct 08, 2016

Snapdeal.com Customer Care's response Dear TRILObcR,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Oct 15, 2016

Updated by TRILObcR Almost 7 days over, you haven't replied to me. I have already informed you that I'll provide you all the proofs that will help you to make proper decision. please send your investigating person. please make fast decision and refund my money, I want to buy another mobile.

Dec 16, 2016

Updated by TRILObcR The company has not replied to my registered post complaint letter. the phone is in non operable position. Please help me somebody to deal such situation.