[Resolved] Snapdeal.com — Iphone 5s

narmada easwaran

from Chennai, Tamil Nadu

Address:	New Delhi, Delhi
Website:	Snapdeal.com

I ordered for an iPhone 5s on 7th Oct 2016 which was delivered by 12th of Oct 2016 immediately I requested for return and refund due to some manufacturing issues and the product was collected by them on 13th but till date I haven't received my money back. I am literally calling them up daily but no executive is picking up my call and I have complained them twice regarding this but I got no response from them. It seems impossible to reach their executives. Please help me get my money back.

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Jun 21, 2019

Complaint marked as Resolved

Sorted it out by replacing

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2016

Snapdeal.com Customer Care's response Dear narmada easwaran,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 25, 2016

Updated by narmada easwaran Home
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https://www.consumercomplaints.in › Snapdeal.com › Snapdeal.com — Iphone 5s
Snapdeal.com — Iphone 5s

2 Reviews
Na narmada easwaran on Oct 22, 2016
Mark as Resolved
Order ID: [protected]
Phone/Mobile Number: [protected]

I ordered for an iPhone 5s on 7th Oct 2016 which was delivered by 12th of Oct 2016 immediately I requested for return and refund due to some manufacturing issues and the product was collected by them on 13th but till date I haven't received my money back. I am literally calling them up daily but no executive is picking up my call and I have complained them twice regarding this but I got no response from them. It seems impossible to reach their executives. Please help me get my money back.
Complaint Status
[Oct 22, 2016] Snapdeal.com customer support has been notified about the posted complaint.
Snapdeal.com Customer Care's response, Oct 24, 2016
Dear narmada easwaran,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

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1 Comment Updated: Oct 25, 2016
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Na narmada easwaran
0 minutes ago

Haven't got any response from Snapdeal. I sent a mail to the address they have mentioned above but has got no reply yet. Please revert my money it's been 14 days since I Lodged a complaint. It seems they are not proceeding with the complaint. Please update me regarding the revert of my money.

Oct 25, 2016

Updated by narmada easwaran Haven't got any response from Snapdeal. I sent a mail to the address they have mentioned above but has got no reply yet. Please revert my money it's been 14 days since I Lodged a complaint. It seems they are not proceeding with the complaint. Please update me regarding the revert of my money.

Verified Support

Dec 03, 2016

Snapdeal.com Customer Care's response Dear narmada easwaran,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal

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Comments

narmada easwaran

from Chennai, Tamil Nadu

Haven't got any response from Snapdeal. I sent a mail to the address they have mentioned above but has got no reply yet. Please revert my money it's been 14 days since I Lodged a complaint. It seems they are not proceeding with the complaint. Please update me regarding the revert of my money.

Snapdeal.com Customer Care's response, Oct 26, 2016

Verified Support

Dear narmada easwaran,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal