Snapdeal.com — isseu woth washing machine Order no [protected]

Address:

Jammu, Jammu and Kashmir

I ordered washing machine from Snapdeal in the month of October-order no [protected] and after 10 days of waiting I received the broken and faulty product. After multiple calls to Snapdeal for the complain I was told that I have to call Videocon and get this in written from them that product is faulty which is not my problem but I did. Then I was told to send the attachments with their report which I did on 7 Nov. Now, I am really fed up and frustrated with the third class service from Snapdeal. On Thursday Nov 13 almost after the week, I received a email from you that there will be a reverse pick done within 48 hours and a number was mentioned in case of any issues I can call them. Friday two stupid guys came for the reverse pick up company over the motor bike and asked to give the washing machine and they will hold it on bike with the hands only . When asked them to bring some carry wheeler to take it to which they said wait till evening and no one showed up till date after that. I called your courier partner 50 times since within this week. 48 times no one answer the call. 1 time it was disconnected and last time I was told that pick up will happen soon which is still not done. Now its enough of everything and chasing Snapdeal, Videocon, Courier company and all. I need my money back ASAP at any cost. I cannot wait for anything now. I am not concerned about reverse pick or your policies. I purchased from Snapdeal and you should be responsible for everything. GIVE ME MY MONEY BACK.