Snapdeal.com — Issues with SnapDeal Services (Order No.: [protected])

Address:

Gandhinagar, Gujarat

Ordered the 50 inch Micromax 50B5000FHD with proud and it got delivered on time. Also registered the installation request and micromax person was at my home in time to install, but when he turned on the TV, all the problem started. 1. The display panel had problem and we found that there were two thick black strip on right hand side of the TV. The person told that it needs replacement. 2. Immediately I submitted the replacement request with Snapdeal and no response till two days. 3. I myself called snapdeal to get the problem sorted, and they informed that I had to get some DA document from Micromax service centre. I said why? I am still within your 7 days protection, why I am asked to go to any place to get a faulty TV you delivered to be replaced. 4. Multiple calls and Snapdeal first line support did not know the process, most of the time they were transferring the call to their senior and the seniors were transferring to their seniors. 5. However not all the people were same, and I definitely found some good people also who understood the problem and finally registered the request for a reverse pickup. 6. Again multiple issues with the courier service who were assigned the task of reverse pickup. The person who was responsible to pick up was blunt enough to say No for 2-3 days even after I getting the message from their company that the same person is out for reverse pickup and I shall be ready with the product any time on that day. 7. Well again I found a couple of good people in the courier company and who actually escalated the problems I faced and finally it got picked up after tens of calls. 8. After the TV reached to Snapdeal, they another shocking message I got that it could not be replaced and I will get a refund for it. At the same time I found that they were still saling the TV and it was in stock. 9. After all the nightmares, I accepted the refund instead of going another chain of too many calls and submitted my bank account details as requested by SnapDeal as I had ordered as COD because of errors with Net Banking purchase earlier. 10. Even after providing all the details, on calling the customer care, the representative did not know when it will be initiated and she said that no one can tell you that when this process will be initiated. When an action is to be taken by Snapdeal, why can't you tell that when it will be taken? 11. However immediately her senior called me back and confirmed that he will initiate the request immediately and within his suggested time, I have received the amount back. Conclusion: You are lucky if you do not need to get the product replaced, however if you do then be prepared to face all the nightmares of continuous follow-ups and pain. I believe that it would be better to pay 2-3K more but buy electronics products from a better competitor sites or directly from the showroom where there are someone well equipped to resolve your pains they have delivered. On top of all these, neither snapdeal nor the courier companies have a toll free number and all the time it was me who had to call and pay for it. Thanks, Keyur