[Resolved]  Snapdeal.com — Item delivered in non working condition

Address:	Thane, Maharashtra, 403202
Website:	snapdeal.com

Order ID: [protected] Reference number: 37359495
Ordered product on 8th Nov 2016 and it was delivered on 3rd December a very long wait.
Opened it and it immediately discovered it is not working.
Requested a return of the item and was told
"Your item cannot be picked up as your address lies outside our serviceable area for reverse pickup. Please send it to our warehouse via any national courier. We will reimburse the courier charges to your FreeCharge Account. We're sorry for the inconvenience caused. "
Sent this email to snapdeal
Re Return of Product received not working
CRP 97133176

I am writing to let you know about my utter dissatisfaction and frustration and disgust regarding my order and ask for a spedy resolution.
The order was eventually received almost one month late and anxiously I plugged it in and it was not working.
I am not technically minded but have never seen such a thin cord for an appliance (see picture)
Anyway I was told to return the item through any courier so I took it to the Professional courier and they refused to accept the package
Then I took it to Fedex who delivered the package and they said that there is no arrangement for them to return the package and that I have to pay 1300 to return by air and 542 to return by surface mail.
I dont have nor do I want to pay this kind of money to return the item. I am already out of pocket for the cost of the item and have and waiting on my refund to buy the other one.
What kind of scam is snapdeal running that they ship a product so late and then say there is no pick up service in the area where I live. This is Panjim Goa. How could there be no pick up courier in the biggest city in the state.
I am 64 years old and cannot deal with this stress. Please pick up the item and refund me my money or I am taking this issue to all the forums at my disposal to ensure unsuspecting customers are informed of the SNAPDEAL SCAM.
Await an URGENT URGENT REPLY
Ved Uppal
[protected]