[Resolved] Snapdeal.com — Its more than 3 months now snapdeal not refunding money saying couriered product by me not reached their warehouse from seller

om prakaah

from Indore, Madhya Pradesh

Address:	Thane, Maharashtra, 421503
Website:	snapdeal.com

Please rescue me from the cheat and theft done by snapdeal.

Snapdeal is still not resolving my issue. They just mention in reply every time that they are looking into this matter and will resolve it at the earliest but nothing has happened till date.

The Epson l130 printer was couriered to the seller by me on 11th august at per the mentioned address and instructions on the printer's parcel box to get my refund based on return request raised in Snapdeal.

From that time Snapdeal has put me in the Wait mode to get my refund. Its more than 3 months now and they have not refunded my 8500+ rs.

Every time I call them they tell me the same old story that they are working on my request and escalated it to highest level and I will receive my refund in 48 hours but nothing has been done so far.

Every time Snapdeal say's that they are communicating with the seller to receive the printer from seller's end to their warehouse. Once Snapdeal receive it they will transfer my money. This repetitive communication has been their only response from last 3 months. Though I uploaded all the required documents from courier slip to proof of delivery to the seller yet they refuse to refund my money.

Now from past few days they have started saying that the since seller is not responding to their mails and not sending printer to their warehouse hence they will not be able to refund my money.

They are now playing with customer giving different excuse all the time and now they want to close this request without refunding my money mentioning issues from seller's end.

Both Snapdeal and it's seller has put me in such a pathetic situation from past 3 months and trying close my request without refunding my 8500+ rs in the name of couriered printer not received.

Can you please become voice of a cheated customer, to compel Snapdeal to refund my money.

Order ID: [protected]
Reference number: 29040868
Placed on: Mon, 29 Aug, 2016
Issued on: Tue, 6 Sep, 2016

Please do help me.

Om prakash dubey
[protected]

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May 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Snapdeal.com Customer Care's response Dear Om Prakash,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Nov 25, 2016

Updated by om prakaah No call no respite no resolution from Snapdeal. They just put these repetitive comments without actually doing anything for customer.

Nov 27, 2016

Updated by om prakaah No calls no update Snapdeal. They are yet not resolving my issue, not refunding my money even after complaining in various consumer forums from past 3 months.

Now I feel that it's useless to complain in these consumer forums as you all are not helping consumer to fight for its right and not taking his fight against this injustice to a logical conclusion.

Hope consumer forum is listening to the pain and plight of a consumer and will fight with Snapdeal for his cause.

Verified Support

Nov 28, 2016

Snapdeal.com Customer Care's response Dear om prakaah,

We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern.

Regards,
Team Snapdeal

Dec 01, 2016

Updated by om prakaah No resolution till date. Just useless comments from Snapdeal. Nothing is helping out to me. Consumer forums websites are nothing but a site to post comments nothing is done till date. Consumer doesn't needs comments from company. He needs resolution. What is the use of consumer forums websites if they are not able to compel companies to resolve consumers issue. Pathetic !!!