[Resolved] Snapdeal.com — Lenovo g50-80 laptop received with outer package damaged

nitin wahane

from Ahmedabad, Gujarat

Address:	Pune, Maharashtra, 411006
Website:	m.snapdeal.com/?utm_content=homepage&utm_medium=brand+term%2C1t1&ef_id=V8aSVQAABFVGljHX%3A20

Hi,

I ordered Lenovo G50-80 Laptop on 1st SEP. As per the delivery dates mentioned on the website, it was suppose to reach within a week. It reached me after 15 days. The received products outer package was damaged as it was opened and then re-packaed.

I asked the delivery boy to take it back on the spot but he refused and asked me to file a replacement request. I filed a replacement request and when it reached to Snapdeal, they declined the replacement request without mentioning any reason on the website. They never called me back on my mobile to explain why it was declined.
Please see attached screenshot for order number and the status.

Useless Pathetic unprofessional merchant.

+1 photos

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Jun 4, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear nitin wahane,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 26, 2016

Updated by nitin wahane Snapdeal...Where is my money?...The app says it was refunded on 21st SEP. You guys are the biggest cheats I ever came across. If my money do not credited to my account within 24 hours, I will take this to next level which you will regret afterwards. Keep this in mind and return back my money. Bloody cheater's.

Sep 30, 2016

Updated by nitin wahane I still haven't received my money credited to my account. It's been 9 days now