[Resolved] Snapdeal.com — Missing ordered Mobile in Packet Received by Courier Boy

IIST

from Mumbai, Maharashtra

Address:

Moradabad, Uttar Pradesh

Dear Sir/Ma'am, I Booked A Mobile Handset(Lenovo S850 Blue) on Snapdeal on 21st May'2015 at 3:55 PM & I've made online payment of Rs. 10724/- through Credit Card. A courier Boy Named Krishna Mohan Saxena from (Gojavas Courier Servise) delivered a Packet but when we opened the box we are shocked to see that there is a solid soap & a Used charger in the box. Couldn't find Mobile. Order Number is - [protected]. Please Resolve the Issue at Earlist otherwise i am going to complain at Consumer court against Snapdeal. I am also attaching Photographs of received courier for your reference. Waiting for your Response. Israr Ahmad

+1 photos

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Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

May 27, 2015

Gojavas Courier Customer Care's response Dear Customer, Thankyou for writing into us and putting this to our notice . Apologies for the trouble caused to you, we shall get this investigated right away and make sure a resolution is met soon. Our Care team member shall get in touch with you soon. regrads, Team Gojavas

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Dear IIST,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Verified Support

Hi IIST,

Hope your concern is resolved. Do let us know if you need any further assistance. We will help you out.

Thanks,
Team Snapdeal