[Resolved] Snapdeal.com — Multiple issues created with return and refund of products already picked up by Snapdeal

sbsbsb

from Pune, Maharashtra

Address:	Pune, Maharashtra, 411007
Website:	www.snapdeal.com

I had one of the worst experiences with Snapdeal. I have been a regular online shopper and have never faced such abrupt, unprofessional, and unethical behavior by any other e-commerce websites.

On 10th August I received an email from Sapdeal saying that my Order#[protected] has been cancelled and my account is being closed due to some transactions which do not pass their Internal check. ALso, Please note that all other open orders and refund claims on this account have also now been cancelled.Now how abrupt is that. I was not involved in any kind of dispute with Snapdeal and have very much adhered to their 7 days widely proclaimed EASY RETURN policy(which I highly doubt now) to return any product. So I fail to understand on what basis such a decision was taken. Shouldn't the customer be told about the rationale transparently??

For privacy reasons I don't want to mention my email id or other particulars on this forum. However, using the above mentioned order ID my details can be found.

Additionally- regarding one more order#[protected] (Tryfa White Crepe Jumpsuits), the product was picked up by Snapdeal from my home after multiple followups from the day return request was placed. Now again they are creating same hassles for me to refund the amount for this product as well.

This is such a fraud by a company. They have picked up my product and now gulping up my money too. I want my money to be refunded by Snapdeal immediately. This is causing me so many hassles and wasting my time.

#I would never advise any one to shop with them. They don't even follow the policies which are listed on their website and operate in a very monotonous way. I am really fed up following up with them.

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Oct 19, 2016

Complaint marked as Resolved

THIS ISSUE IS STILL PEDING.. AND HAS NOT YET BEEN RESOLVED...

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2016

Snapdeal.com Customer Care's response Dear sbsbsb,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Oct 19, 2016

Updated by sbsbsb As assured, I couldn't get any response from your team, except the same re-iterative ones wherein the executives had no idea of the issue itself.

I would like to follow up on below order(also mentioed in prior complaint)
Order ID: [protected] ( product name-Tryfa White Crepe Jumpsuits)

You may refer to the email trail for detailed background. On account of an urgent professional trip, I missed writing to you in between. However, the entire communication ad updates were duly done already way back and refund for the above mentioned item is over due on your side. You have picked up the product which was returned in original packing and all price tags intact. Your courier boy had also checked it before picking it up. And now you have blocked my money(INR 1200) from such long period.

Please initiate refud to original mode of payment at the earliest as I don't have time to go back and forth on the same topic. It's highly unethical for a consumer service company to pick a product in orginal condition and not return the money as well. I have read and heard of numerous such instances with Snapdeal.

If I don't get any revert in next 2 days, I am pretty keen to raise it up with the consumer forum as well as well consumer court.