[Resolved]  Snapdeal.com — Neither product got replaced nor money got refunded

Address:Hyderabad, Andhra Pradesh, 500081
Website:www.snapdeal.com

ORDER ID :[protected]
PRODUCT : Sony BRAVIA KDL-43W800D 108cm (43)

I bought a TV cost around 60K from snapdeal. They delivered it on time but the product was defective.It was tested by SONY employee who came to install it.The same day i ordered for replacement.It was initiated on 11th August and was picked upon 12th August evening.Till now i didn't got the replacement or a refund.I called them more than 10 times but they say we didn't receive the product yet.I am attaching the screenshot of snapdeal app where it say's it was picked up on 13th August. My trust on snapdeal has gone down.Can any one tell me what I can do in case i don't get the refund/replacement?

Regards,
Imran
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May 29, 2018
Complaint marked as Resolved 
The company has replaced the product after one month.
Snapdeal.com customer support has been notified about the posted complaint.
Aug 29, 2016
Updated by Imran2687
Still the problem didn't got resolved now they are telling that we will not refund we will only replace but i don't want replacement now as its already too late. Snapdeal is a cheater
Verified Support
Aug 30, 2016
Snapdeal.com Customer Care's response
Dear Imran2687,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal
Sep 01, 2016
Updated by Imran2687
Hi,
The issue still exists .No one is trying to resolve this issue.They are calling me from past 17 days and telling me the same thing we are looking into the issue .
Verified Support
Sep 01, 2016
Snapdeal.com Customer Care's response
Dear Imran2687,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal
Sep 06, 2016
Updated by Imran2687
Got the product after almost a month 8th i ordered and i received yesterday, thanks snapdeal for such inconvenience and harrassment
Verified Support
Sep 08, 2016
Snapdeal.com Customer Care's response
Dear Imran2687,

Thanks for the acknowledgement. If you have any further issues please [protected]@snapdeal.com so that we can assist you better.

Regards,
Team Snapdeal
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