[Resolved]  Snapdeal.com — NO REFEND OF MONEY

Address:

Hisar, Haryana

To snapdeal Technical Department. I purchased a Bajaj 4500 TMCSS OTG of Order no. [protected] on 4sept. 2014. Due to the wrong description about product as well as internal defect in the grill rack, i requested for its return on 8 sept.2014 and the reverse pickup was done by Bluedart on 18sept. The product was reverse delivered to the seller Richi Rich Traders, Delhi by Mr. Manoj on 23sept., as stated in the delivery proof that product has been received by the seller. I am also a seller on snapdeal and know the policy that customer has to be refunded after returning the product, irrespective of the fact that person receiving is seller or the snapdeal. It has been almost 50 days and i have requested for the refund for more than 50 times but no action has been taken. Every time i call the customer care, i am assured to get a callback within 24 hours with a resolution but i did not get a single call in reply to my complaint.Snapdeal calls and delivers very fast at the time of selling its products, than why does it takes so long at the time of paying back the money. please refund my money, i have already given you a lot of time and still refund is not initiated.7000rs. is not a small amount and i have spent hundreds of rupees on phone calls and also bearing loss of interest on this money.PLEASE HELP ME TO GET TRANSFER THE MONEY IN MY BANK ACCOUNT ASAP.