Snapdeal.com — No Refund Initiated by them

Address:Durg, Chhattisgarh

Order booked status Failure at the time of order booking and confirm by message after 10 days place that same order and shipped without confirm me, Order No. : [protected] Order Placed On :[protected]:53:24. by contact customer care of snap deal instruct me just refuse that product and as i will get back we will process your refund, last 3 days they had received that product but Still not initiated my refund process. in this transaction more than 25 days has been passed but no resolution, kindly help me.
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Snapdeal.com customer support has been notified about the posted complaint.
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Dear Shatrughan Singh Raghuwanshi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
Dear Shatrughan Singh Raghuwanshi,

Thank you for contacting Snapdeal.com.

Please accept our sincere apologies for the inconvenience you have experienced.

With reference to your email in regards to the refund for the order number ([protected]), this is to inform you that your request for refund has been initiated from our end on Thu Jan 15 2015. We would like to inform you that your amount will be credited to your bank/credit card account within next5-7 working days.

We assure you that we will try our level best to provide you great services in the near future.

Regards,
Snapdeal Team

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