[Resolved]  Snapdeal.com — No response even after two weeks of placing order

I placed an order # [protected] on 6th October. There was absolutely no response from you guys for almost a week and half. Frustrated after multiple calls, I decided to cancel the order. What I got was canned responses like "wait 48 hours, wait 24 hours" to cancel. On 15th they updated a bogus tracking number which doesn't exist. Even the customer center guys acknowledged saying it is a case of lost in transit/shipping and assured me that I would get a cancellation mail within an hour. No response even after 4 days. Filed complaints #10439074, #10439836, #10519220 for cancellation since last week and yet no updates. Even today, the tracking site says "Consignment details not Found" Robing customers of their money labeling it as "TrustPay" is ludicrous. I want my money back. Lost a lot of money on calls too without any results.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Josh,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information