[Resolved]  Snapdeal.com — Non Refund of Money

Address:Kolkata, West Bengal

I have placed an order on snapdeal vide Order ID- [protected] on 10.10.2014 for supply of one Sony- DSX A 30- USB Digital Player with LCD display( suborder code- [protected]) and two JBL Speakers. I have received a packet from Snapdeal on 14.10.2014, wherein I found one Sony- DSX A 35- USB Digital Player with LCD display. Immediately I informed the matter to Snapdeal representative and also sent photographs of the sent item. After discussions with Snapdeal representative Mr Rishi Sharma on 15.10.14 it has been settled that I would keep the DSX A-35 and an amount of Rs. 975/- ( the difference of cost of the models as per advertisement by Snapdeal on 10.10.2014)would be refunded to me through NEFT. Mr Sharma mailed me the offer and requested for my bank details. Accordingly I have sent the details of my bank account on 15.10.2014 by email. Thereafter I have mailed and called on telephone several times and every time I have been assured of the refund by the representatives of Snapdeal, but it is very unfortunate that till date I did not get my money back. Now I understood that Snapdeal has cheated me and as such I would request for taking necessary action against Snapdeal for the above and refund of my money back
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Aug 14, 2020
Complaint marked as Resolved 
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Dear Swapan Kumar Sarkar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team
I placed an order for shengshou speed cube wide order no. [protected]. But I received wrong item. So .I ask for the refund of money. I received the message stating that the refund request with suborder code [protected] and ticket no. 12799801 has been completed. It is also stated that the payment will be refunded soon. I received the message on 10th. Till today I have not heard anything from the company about refund of money. The c ustomer care number of Bangalore is not working. So please help me to get refund of money from snapdeal.

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