[Resolved] Snapdeal.com — Not accepting manually couriered defective product and not giving courier charges compensation money

Kasif Kashif

from Etawah, Uttar Pradesh

Address:	Gurgaon, Haryana, 122505
Website:	www.snapdeal.com

Hello sir/mam

Snapdeal asking me to send the product via manually courier again and again snapdeal always refusing to accept the product's courier package. I am requesting to snapdeal to send their courier service partner to pick the product as snapdeal sent on 17th august 2016. He came to pickup the product from jv express courier service but he didn't picked up the product because he noted and notified me the cheating of snapdeal that's snapdeal's seller sent me the product with four different imei numbers. Now i am suffering from seriously injury's pain just because of again and again send the courier to snapdeal and in processing of sending courier to snapdeal i met with an accident in which i am seriously injured and there is a plaster on my left leg. I already couriered the product two times but snapdeal refused to accept the courier both the time. Now i am requesting to snapdeal to send it's courier service partner to pickup the product from me but snapdeal is giving some silly excuses that my postal code 282001 (Agra cantt) is out of serviceable area and you will have to send the product manually via national courier service. And snapdeal don't giving me the courier charges money as compensation of my last courier even after uploading the courier charges receipt and bill more than 3 times on snapdeal's help center or on snapdeal's application. Snapdeal's customer care executives are dumb and unskilled, they don't know how to resolve the consumer's problems and queries, they are registered my complaint as incomplete as i told them your product is not working properly and the imei numbers are differ from each other as in mobile phone, mobile phone's box, mobile phone's serrer's invoice or bill as well as in snapdeal's receipt slip.

I'm requesting to https://www.consumercomplaints.in to take an appropriate step to make consumer satisfy from this fraud online shopping and money's priority website.

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Dec 10, 2016

Complaint marked as Resolved

I get my Money back from Snapdeal. Thanks!

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

Snapdeal.com Customer Care's response Dear Kasif Kashif,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Team Snapdeal

Oct 04, 2016

Updated by Kasif Kashif Today i tried to return the defective and worst item or product via courier on snapdeal's return form address but not a single courier service provider whether it's aramex, blue dart, first flight, dtdc, overnight courier service or any other is serviceable at given postal code 122505. All courier service provider are saying that it's village area and our courier service is not available in village areas. Now i'm requesting to snapdeal to send their courier service partner executive to pickup the defective item from me and refund my money to provided neft details.

Oct 04, 2016

Updated by Kasif Kashif It was my third time that i was courier that defective item to snapdeal. I'm feeling like a snapdeal's continuously exploiting customer and i am fed up with snapdeal.

Verified Support

Oct 08, 2016

Snapdeal.com Customer Care's response Dear Kasif Kashif,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Oct 10, 2016

Updated by Kasif Kashif Snapdeal never care for it's faithful and respectable customers. Still I'm waiting for Snapdeal's call but Snapdeal don't call me. And when I am trying to make a call to Snapdeal then IVRS recording say press 1 or 2 I pressed but IVRS recording says didn't received any response from you call again later. I tried more than 9 times but this IVRS error is still existing. I filed Return Request before 2 Months but Snapdeal is ignoring and avoiding me since then and Continuously avoiding me and my complaints. I couriered three times defective and worst item to Snapdeal's given Address with attachments of Snapdeal Return Form on Package but Snapdeal refused to accept or take Courier all the three times. Snapdeal is exploiting me again and again.