[Resolved] Snapdeal.com — Not delivering the order or not responding.

milan_3904

from Surat, Gujarat

Address:	560103
Website:	Www.snapdeal.com

Hi,

This is regarding an online purchase on Snapdeal.

Please note the following:

1. I had received the product (Order No.: [protected]: A hand blender)

2. As the product was used and had improper packing, I had initiated the replacement (same day) and the product was picked up.

3. Still I have NOT received the another/ new piece.

I have sent many emails but didn't get any replies other than auto.

Earlier I was able to speak to someone in snapdeal customer care but issue remain unsolved.

Nowadays, I am NOT able to speak to any one. If I call customer care, saying that "no order pending..."

Kindly do the needful,

Regards,
Milan

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Sep 25, 2016

Complaint marked as Resolved

Snapdeal had contacted me and refunded the order amount.

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Snapdeal.com Customer Care's response Dear milan_3904,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 25, 2016

Updated by milan_3904 Thanks for resolving the complaint.

Verified Support

Oct 06, 2016

Snapdeal.com Customer Care's response Dear milan_3904,

Thank you for the acknowledgement. Please feel free to get in touch on [protected]@snapdeal.com if you require any assistance.

Regards,
Team Snapdeal