Snapdeal.com — Not giving product and also not giving the refund

Address:	Surat, Gujarat, 395002
Website:	www.snapdeal.com

On 13 oct 2015 i placed a order on snapdeal, my order id.no.[protected] when i got the phone mi4 16gb on 24 oct 2015, the camera problem was there, so i made a request for replacement, replacement made on 3 nov 2015, the product is given to courier go javas from snapdeal on 5 nov 2015, but still today 24 nov 2015 i dont get the product.i have made a cancelation request on 07 nov 2015 the customer executive told me to refund within 10 days but nothing happen.daily i track my order on snapdeal app it shows that given for courier its out for delivery when you refuse the product the product will come back and after that we will refund in 10days, when i contact to go javas corier customer care they told me that they didnt get the physical delivery of product only they get the details plz contact snapdeal. go javas request no is UNISNPP4899237.the snapdeal is not giving the product to go javas courier then how will i refuse to it how it go back how will i get the refund, daily i complaint via phone and mail but they only say that plz wait for 48 hours after then also no solution.plz help me i watch your show then i know that u can help me plz i just frustate from this i want my refund of rs.12999.i talk to supervisors of snapdeal also they also gives the same reply that our team is working on your request.no.12204939.its too late i didnt get my phone or refund.plz help