Snapdeal.com — Not Received Product( Service)

Address:

Nashik, Maharashtra

I have placed an order for induction cooktop on 5th of oct2014 & toady's its 19th oct 2014 that is delivery date already overdue..Still I didn't get my product.. Is this snapdeal service line??? I already purchase lots of products from snapdeal, every time I need to wait. This is so embarrassing and I want refund for this product OR waive off on this.. Snap deal mention 7dyas money back policy, If you are not delivering product in more then 20days then what is meaning on 7days money back policy. Snapdeal have order tracking system, that showing estimate delivery date 11th of oct 2014 and posted is 17th oct 2014, is systems working fine ??? OR just kidding with customers ??? I called twice to snapdeal customer care one on 17th and another is today its 19th both time there representative registered complaint. Representative said seniors are busy and they can only registered complaint, cant do anything more then it. If they cannot work more then register complaints for customer then why they have seated there ???? Now, I want my money back or waiveoff on my product that's it. You are now kidding with me. Nilesh Kakad