Snapdeal.com — Not refunding for defective canon ixus 160 20mp digital camera

Address:Hooghly, West Bengal, 712136
Website:www.snapdeal.com

I bought the product(delivered on 26th Oct, 2015) from Snapdeal and they send me a defective product. So, I made a refund request on 29th Oct. Next day, they called me and told me to go to the canon service centre and made a repair from there and provide the jobseet, then only they can refund. Otherwise they can't refund.

Snapdeal gives 7 days return/ replacement guarantee. I requested within 4 days but they are not refunding. I need some action against this.
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Dear Souvik_Ghosh

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team

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