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Snapdeal.com — Not refunding money

Address:110077
Website:www.snapdeal.com

Dear Consumer Forum,

I bought a product from snapdeal with a offer Buy1 Get 1 Free . Order ID - [protected],

They have sent me single product . I have Invoice where it is showing it was on the deal Buy1 Get 1 ( B1G1) product.
I have raised issue with snapdeal they checked and confirmed me that my account will be credited within 24 hrs with half amount ( Rs- 575 ) . Till now they have not credited the amount.
Today one of representative called me and told me they will not refund anything all the invoice and mails are sent to me by mistake. You will not get anything .

Please resolve the issue with strictly . They are doing fraud to others . I have attached all the mails and proof of invoice.
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Comments

Bad behavior of the company .

Reply
Dear rondip2000,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team
Reply
Dear Snapdeal,

Some of your representative from social media department called me and told me that She will send me a mail . Till now I have not received any email and no money . She told me her name " Shelly " .

Shameful brand .
Reply
Dear rondip2000

We have escalated your concern to our team and are working on it. Resolution would be provided at the earliest, request you to cooperate in the meantime.

Regards,
Snapdeal Online Team
Reply
Dear rondip2000,

Hope your concern is resolved. Do let us know if you need any further assistance. We will help you out.

Thanks,
Team Snapdeal
Reply

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