[Resolved]  Snapdeal.com — not refunding my money back

Address:

Kanpur, Uttar Pradesh

My name is sushantgodhwani and my registered mail id is [protected]@gmail.com insnapdeal.com I have raised a complaint in snapdeal.com and my complain nois Complaint Number - 5315718 I have purchased mobile Sony Xperia Z ultra from snapdealand when I received the mobile and I have lodged a complaint that flash is notpresent in the phone but it was mentioned in the site that flash is present inthe phone. They checked and found that my complaint is genuine So I raised a complaint and snapdeal representative assuredme that we will arrange reverse pickup and your money will be refunded back. Then aftet they didn’t arrange reverse pickup they didn’tcollect back my cell phone I called up again and again. Then they told me thaty0u send the product through courier. Then I again send the product throughcourier and send the receipt to snapdeal. Then again they told me that they have not received theproduct but it was showing in the first flight courier web site that they havereceived the product. They told me that we will not consider the first flightcourier web site send us proof of delivery that we have received the product.Then again I arranged proof of delivery somehow I again mailed the same to them. Then they told me you will receive a call within 24 hrs butagain there was no reply from the company. Then I called up again and again then they told me that wehave initiated refund on 12 april not it had been almost 3 months and told methat you will get the refund within 5 to 7 working days. It had been almost 3 months but they are not refunding mymoney back. I have sent my neft details 0n 12 april but till today Ihave not recieved my refund money Each and every time I get the same reply byyour representative that we will contact you within 24 hours but till todaythere is no reply from there concern team. I am calling again and again sincefrom last 15 days. Now i believe that they are not interested in giving myrefund back. My courier charges were refunded within 3 days and my money of mycell phone sony xperia z ultra has not been refunded till today and the bankdetails are same which i provided earlier. Now they are telling me that thebank details are same or not which I provided earlier when my courier chargeswere refunded. My bank details were same which I have provided earlier when mycourier charges were refunded but my money of cell phone is not refunded. It seams that now they are not paying any attention to myrequest. I am calling time and again and sending mail repeatedly but thecompany is not bothered about it each and every time i get same reply pleasewait for another 24 hrs or for 48 hrs. Now the company representative are telling me that pleasesend me your bank statement that you have not received the refund till today. Butthey are not sending any proof of refund i.e. NEFT transactions details or NEFTno. Now they are harassing me again and again and not refunding my money back.I am suffering from mental trauma. Please pay attention to my request and help me to get mymoney back Thanking You Your's Truly Sushant Godhwani Advocate