Snapdeal.com — Not taking return for the product

Address:

Pune, Maharashtra, 411057

I’ve bought a TomTom Smart watch from Snapdeal on 24thJan’16 by Cash on Delivery option, this is my first purchase from Snapdeal, this Smartwatch was not having a feature which I was actually looking for, the feature is “Optical Heart Rate Monitor”, the product description says this feature is optional, but nothing has been mentioned about this as what is the option. I thought that this product will have this feature as it’s a high end watch and the optional word here is for low end watches, as generally the same description is used across same class of watched with minute differences.
The product arrived on 31stJan’15 and I paid the money in cash, after opening the delivery I have found that the feature “Optical Heart Rate Monitor” is not there and so this watch is not the one I want to have, so immediately the same day I ordered for return and cancellation and refund, next day I got a call from Snapdeal executive asking for the reason and I explained the same, that I actually was under the impression that this watch will have “Optical Heart Rate Monitor” feature but it doesn’t have, he said they will initiate the return and refund .I was very happy and happy that SnapDeal is what I have dreamt of while seeing all the adds of Amir khan, and the flashy website advertisements :
7 days easy returns, 100% money protection and Easy Cancellations

I think next day, another executive called me and told in a very strenuous voice that they cannot take back the product as its mentioned in the product that this feature will not be there, so full and final they will not take back the product .
I shattered here, as I can see how my INR21999.00 is never going to come back .

I though I will explain them again, but the guy was not listening .

I called the customer case executive again and he took note of my issue and told me all good things, I later release why he did that, as he needs a good customer satisfaction survey by me.

Again after few days I called the support executive, and she told that it’s still pending for approval .

Now today I called the support executive and she told that the product will definitely be taken back and money will be returned, and I was happy, even though I was thinking that this also can be for the sake of good customer feedback, but I followed the good part hoping its true.

After that another executive called me and said they cannot take back the product and they cannot do anything about it and started telling me all the policies they have there .

I have the audio recording for all this telephonic conversations .

I as a first time customer to Snapdeal feel cheated in the name of easy returns, 100% payment protection, easy cancellations.

I wish if you would have flashed all the policies to the customer while purchasing and not while he/she wants to return.

What ever I am going through is because of your so called Easy Returns, 100% Payment Protection, Easy Cancellation ..


Sorry to say, but I will never use snapdeal gain for anything in my life.

Regards
Abhishek Kumar