[Resolved]  Snapdeal.com — Old product sold

Address:Bangalore, Karnataka

I have ordered a dell 2tb external hard disk on 11Th of Nov, 2014. Yesterday I have received that, but in the invoice serial number of that product is not there. When I called to dell customer support regarding the warranty they told me that the product is 4 months old. How is it possible I just bought it 7 days back and also told me that without the serial number the invoice is invalid. So please send me a valid invoice with the product serial number and how you are selling products which has already been sold. ORDER NO. : [protected] Order Placed On :[protected]:36:34
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
after a long wait finally i got my e bill. but never buy any products from snap deal. their customer care peoples are too pathetic.
Nov 19, 2014
Updated by smruti2605
Snaldeal now you are harassing me. I have given a complaint on the 18th of Nov and complain number is 12007400. And according to your policy my complaint has to be resolved within 48 hours. Already it is 48 hours and I still not received the invoice copy. And without notifying me how can you raise another complain. And telling me that I only raised this complain. What is this? Are you playing with customers.
Complaint comments 

Comments

Dear Smruti,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Snapdeal.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    71%
    Complaints
    14445
    Pending
    2758
    Resolved
    9447
    Snapdeal.com Phone
    +91 11 4637 1100 [Customer Care]
    +91 88 8825 4614 [Delhi]
    +91 92 1269 2126 [Customer Care]
    Snapdeal.com Address
    238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
    View all Snapdeal.com contact information