Snapdeal.com — ORDER NO : [protected] Product not reached | |||
I have ordered one sony xperia c3 mobile (white) under order reference no. [protected], Order Plan :[protected].they had mentioned that the product estimated delivery date as[protected].I waited for the product till[protected] and they advised to wait till[protected].So, i waited for the product till the 17th November 2014 end of the day. I didnt received my product as per the estimated delivery date.Again i called customer service agent they had advised your product will get delivered on 22nd November due to unavoidable reasons and the delay due to the Courier company.I filed a complaint in snapdeal from 16th November 2014 stating "I ordered this product to gift my dad on 18th November 2014".They took the complaint and i am continuously following up with them for last 8 days from today not even a single email response.I wrote a mail around 10 times and called around 25 times to customer service team.Again after 22nd November without prior information they are unable to deliver the product to me and now they changed the date as 28th November 2014.On 26th November 2014 i checked track of my product still the status has not been changed from 12th November 2014.I got more number of false commitements from snapdeal and no one had treated in a better manner by providing the solution. Suborder ID : [protected] Status : In Transit Courier Name: Ecom Express Tracking No:[protected] Please help me to get this complaint resolved and get the product. Regards, Prasath Babu Was this information helpful? | |||
 2 Comments | |||
Comments
Just checked the status of my product with courier company still the product is in Jaipur.Thanks for the update and keep the product with you itself by taking money from my end.
I am sure that you guys will not deliver the product to me within today and I am also prepared to submit all my proofs to media and teaser about snap deal failure of product, fake commitment and blaming courier company will be shared across social media if I am not getting the product by today.
I AM APOLOGISING TO CEO AND COO WHO ARE VERY GOOD PEOPLE BUT YOUR TEAM IS NOT TAKING ACTIONS FOR ANY COMPLAINTS IS UNACCEPTABLE.
I have made 45 calls to check the status of my product and wrote more no of emails and not taken action this shows your not treating consumers in a better manner.
I am planning to write this to the media . At least, hope government officials will take an action against for my undeliverable product on a high priority basis .All people will share the teaser in social media from today night onwards against the problem which I am facing against snap deal to all over the world.
REALLY GOT FRUSTRATED BECAUSE OF YOU GUYS.
I HAD SPENT AROUND 1000 RUPEES ONLY FOR CALLS AND FOLLOWING UP FOR LAST TWO WEEKS AND KIND REQUEST PLS TREAT AS A CONSUMER ( HUMAN BEING) NOT LIKE ANYTHING ELSE.
REALLY FEELING SHAME OF YOU GUYS FOR NOT TAKING ANY ACTION AGAINST MY COMPLAINT.
ORDER DETAILS :
ORDER NO : [protected]
Order Date : 11th November 2014
First Estimated Delivery date : 17th November 2014
Second Estimated Delivery date : 22nd November 2014
Third Estimated Delivery date : 28th November 2014.
If snap deal is unable to delivery the product and why this guys are taking order and making everyone fool .
Please take strict actions against them.
Regards,
Prasath
I am sure that you guys will not deliver the product to me within today and I am also prepared to submit all my proofs to media and teaser about snap deal failure of product, fake commitment and blaming courier company will be shared across social media if I am not getting the product by today.
I AM APOLOGISING TO CEO AND COO WHO ARE VERY GOOD PEOPLE BUT YOUR TEAM IS NOT TAKING ACTIONS FOR ANY COMPLAINTS IS UNACCEPTABLE.
I have made 45 calls to check the status of my product and wrote more no of emails and not taken action this shows your not treating consumers in a better manner.
I am planning to write this to the media . At least, hope government officials will take an action against for my undeliverable product on a high priority basis .All people will share the teaser in social media from today night onwards against the problem which I am facing against snap deal to all over the world.
REALLY GOT FRUSTRATED BECAUSE OF YOU GUYS.
I HAD SPENT AROUND 1000 RUPEES ONLY FOR CALLS AND FOLLOWING UP FOR LAST TWO WEEKS AND KIND REQUEST PLS TREAT AS A CONSUMER ( HUMAN BEING) NOT LIKE ANYTHING ELSE.
REALLY FEELING SHAME OF YOU GUYS FOR NOT TAKING ANY ACTION AGAINST MY COMPLAINT.
ORDER DETAILS :
ORDER NO : [protected]
Order Date : 11th November 2014
First Estimated Delivery date : 17th November 2014
Second Estimated Delivery date : 22nd November 2014
Third Estimated Delivery date : 28th November 2014.
If snap deal is unable to delivery the product and why this guys are taking order and making everyone fool .
Please take strict actions against them.
Regards,
Prasath
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team