Snapdeal.com — Order not received_1 month and counting

Address:

Mumbai City, Maharashtra

I have been a customer to Snapdeal for more than 2 years. The other day I ordered a Violin to gift to my girlfirend on the Valentines however its almost 20 odd days and I have not received the order. And I have no answer to give to her when she asks, Where is my gift?? The order number for this is [protected] Other than that I also raised a complaint, on which I never got a reply. Complaint ID: 16300203 So I called the technical "EXPERT" (Sanyog Sharma) where they had a script. "Sorry for the inconvenience. I have forwarded this and the concerned team will look into this." I was furious, I asked for the manager and he was able to give me a convincing answer. And heres how it goes. "Sorry for the inconvenience. I have forwarded this and the concerned team will look into this." His name was Vikas. I mean seriously??? Now I think may be he wasnt a senior. Mr Sanyog just asked the person sitting besides him to take the call cause some client was harrassing him about an order he hadnt received. With this stuff I dont think SnapDeal should have promos like SNAPDEAL APP FEST just to test the clients patience. #Snapdeal App Fest # Poor service #Not user Friendly #Dissappointing