[Resolved]  Snapdeal.com — Ordered Item not delivered yet

Order Number: [protected] My experience with this service turned out to be very bad. I ordered the ZTE MF190 3G Data Card on 4th of September, 2014 (8 days ago) from snapdeal. It was expected to be delivered on 9th. However, it has not arrived even now and when I go and track the order on the site, it is showing the same status since 5th: "Your order is packed and waiting for the courier pickup" On call support has turned out to be very pathetic. All they say is that they are working on the issue and a solution will be provided in the next 24-48 hours (more than 48 hours have been passed since). Any support ticket that I raise on their site returns this stereotypical message to my mailbox: Dear Prahlad, Thank you for contacting Snapdeal.com. This is in regards to your Order Number [protected]. We apologize for the delay in the shipment of your order. Our team is working on resolving this matter at the earliest. We will contact and share the status with you with in 24-48hrs. Please be rest assured as your money is covered under Trust Pay. In case of any further assistance or clarification on this issue, please reply back to this email. Assuring you of our best services always, Yours sincerely, Customer Service Team – Snapdeal.com