[Resolved] Snapdeal.com — Paid for an airfryer but they has not delivered it in time and now does not refunding money of rs. 4100.00 | |||||
I had ordered one item airfryer vide order number [protected]. They sent the product via third grade courier bluedart with awb number [protected]. Now the problem is bluedart doesn't delivered my product in time. I cancelled the product but snapdeal is not refunding my money. I had already raised this issue at facebook, just got a call from them but they are not refunding my money. As the product is prepaid i tried to contact the snapdeal company but their customer care number is so ridiculous that you can only get ivr response there is no human being who is present to assist. After waiting another 4 days i cancelled the order. Now the point is while cancelling i got one message that the refund will take 6 days. Now they don't have the customer care agent so how will i get refund and whom to complain for the same? My 4019 rupees is pending. Please help me to get rid of the cheater company. Was this information helpful? | |||||
Nov 26, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 26, 2016 Snapdeal.com Customer Care's response Dear santosh0483, We sincerely regret any inconvenience you have faced and assure you that your concern is being looked into. Our team will check and update you regarding the concern. Regards, Team Snapdeal Verified Support Dec 02, 2016 Snapdeal.com Customer Care's response Dear Apohan Rao, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
 3 Comments | |||||
Comments
Hello, i placed by arder a long time ago and the delivery time was 13 oct, and yet no courier has arrived and saying "undelivered shipment held at the location ", i have received many calls from snapdeal asking about my adress and i gave it. Still no sign of coming... I really want it before 25. Subordered id = [protected] waybill no = [protected]
Snapdeal.com Customer Care's response, Oct 26, 2016
Verified Support
Dear Apohan Rao,
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
My sbi transcation no and date.19-Oct-2016) TO TRANSFER
INB Jasper Infotech Private L CCADJ1ASB568IGAACPCLH7 1, 874.00
But order was not placed so plz solved my problem.
... Thanking you
.. Sang lama
... [protected]
INB Jasper Infotech Private L CCADJ1ASB568IGAACPCLH7 1, 874.00
But order was not placed so plz solved my problem.
... Thanking you
.. Sang lama
... [protected]
Snapdeal.com Customer Care's response, Oct 26, 2016
Verified Support
Dear sang lama,
Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Kindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.
Regards,
Team Snapdeal