[Resolved] Snapdeal.com — Partial Delivery - Complaint Number[protected] | |||
Frustrated with the way I am chasing to get the pending components which I did not receive in my order. The message is to Snapdeal Sales head - You guys should be ashamed of your roles and responsibilities. Your guys do not know how to handle your sale and how to manage your vendors. Your fellows do not call back on complaints, neither chase the vendor about the issue - Not sure why you are in your job. When we chase on complaints - 50% of the times you don't have an update and remaining 50% your systems don't work. A filthy so called 'Resolution Team' - I have spoken to are Vikas, Manish, and few others - Useless job but ton's of lies. You kill our patience and make us blow our mind out - Completely Shameless. You have my complain number above, can this be looked into and can the products be sent without further delay. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Point 1 - To meaningless Snapdeal Online Team - Dont post your useless crap template message. You guys have posted your template twice for my post and stupid backend team had done nothing about it. If you have the shame take a print of the complaints and pass to your heads as escalations.
You posted on Nov 19th post says that its been looked into - What is your filthy shameless team doing until 17th Dec? I have paid money for you brokers to do your job. ANd until now nothing has moved.
Point 2 - To Customer care team - There is a Complain number and a corresponding Return request number but NO action taken from Oct. What else you guys do there other than handling those tickets. I feel customers are absolutely ill treated by you cheap brokers who live in the mercy of your vendors. You guys dont have the potent to manage complaints and not capable to handle your vendors to deliver rite product.
Point 3 - To your CEO chap - Kunal Bahl - Its a shame you are running your business when there are so many customers who are unhappy using your service. You need to get trained to have a better monitoring and controls in place to mange your operations and to avoid customers getting frustrated with your cheap Snapdeal service. Have efficient team to revamp your business or get thrown to bin. There are better players than you online now.
You posted on Nov 19th post says that its been looked into - What is your filthy shameless team doing until 17th Dec? I have paid money for you brokers to do your job. ANd until now nothing has moved.
Point 2 - To Customer care team - There is a Complain number and a corresponding Return request number but NO action taken from Oct. What else you guys do there other than handling those tickets. I feel customers are absolutely ill treated by you cheap brokers who live in the mercy of your vendors. You guys dont have the potent to manage complaints and not capable to handle your vendors to deliver rite product.
Point 3 - To your CEO chap - Kunal Bahl - Its a shame you are running your business when there are so many customers who are unhappy using your service. You need to get trained to have a better monitoring and controls in place to mange your operations and to avoid customers getting frustrated with your cheap Snapdeal service. Have efficient team to revamp your business or get thrown to bin. There are better players than you online now.
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+91 11 4637 1100 [Customer Care]
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+91 92 1269 2126 [Customer Care]
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Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.
Regards,
Snapdeal Online Team