[Resolved]  Snapdeal.com — physically damaged and supplied without warranty card

Address:

Karur, Tamil Nadu

Dear Sir/Madam Ref : Snapdeal My order No : [protected] I have order Philips Make home theater system for my home use in snapdeal. But the snapdeal courier partner are not support with my location. So i advised to send one of my friend home address. Material's are supplied and received via Bluedart surface. Once i received the material and open the box, i observed the material is physically damaged and supplied without warranty card. Than i totally upset and contact Snapdeal and booked the compliant against this case. Snap deal also accept my complaint and and accept to reverse back the materials. But they instructed me to send the material in any national courier with my own cost. The courier amount will paid me in form of “SD CASH” SD cash can uss only their website, But i not wish to get my money in SD CASH form. Then enquired with same courier Blue bart, they asked Rs 1500 to book the material. This amount is very higher side for me. Other courier team also asking same and more. Then i contacted snapdeal and expressed all in comments, again snap deal recommend to send the material via Indian postal parcel service. But Indian postal service was not accepting the book due to electronics & already damaged material. I request to SNAPDEAL to take the material reverse in their own account in courier partner. But i got some calls from snapdeal. But i didn't get any valuable replay and action I observed following points from snapdeal with my experience. Physically damaged material supplied Without warranty card Return courier will not pay back in cash form Return courier amount in SD CASH (Force to buy material in their snapdeal) Packing damaged So finally i totally disappointed with snapdeal service and response. I request you to help me to get the right solution and valuable rights for my money. Encl : Damage product photos Mail conversation. Thanks and Regarss, Gobinath [protected] / [protected]