[Resolved] Snapdeal.com — Product changed and not giving replacement or refund

Hasanmm73

from Mumbai, Maharashtra

Address:	Lucknow, Uttar Pradesh, 226021
Website:	Www.snapdeal.com

I have purchased one iphone6s (silver, 16GB) from Snapdeal and when i got my product the product was iphone6 (black).i call snapdeal they said me to pavk the product and he will pickup that i said ok but next day i got a mail that my replacement or refund request is cancelled And the iphone6 is used and there is some lock which can only opend by owner (icloud id) they are not giving me and response & not giving me a new product .. so plzz do the needful MY ID IN SNAPDEAL IS [protected] U can call me at[protected] any time MY SNAPDEAL ORDER ID IS [protected] placed on 22 oct 2016

Malik mohammad Jaysi
[protected]
226021

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Jan 6, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2016

Snapdeal.com Customer Care's response Dear Hasanmm73,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal