[Resolved]  Snapdeal.com — Product delivered is damaged and they are not replacing

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Hello Team

My order no with snapdeal is [protected].
I ordered Samsung Microwave Oven on 2nd Oct 2016.
They delivered product on 15th Oct 2016 and item was damaged.
I requested for replacement on 16th 2016. And it had to pe picked up by 18th Oct 2016. Today is 22nd Oct 2016 and still no one came to pick up item.
And the worst thing about them and their courier partner is they give fake update that we tried to pick up product but it was unsuccessful because of customer unavailability. No one is calling me up and I am at home full day.
They are just faking things and making customer fool.
Please help me on this.
My no is +91-[protected].

Thanks
Abhishek Gautam
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Nov 22, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Oct 22, 2016
Updated by Abhigaut01
Why status is showing "Mark as Resolved". My problem is not yet resolved.
Verified Support
Oct 22, 2016
Snapdeal.com Customer Care's response
Dear Abhigaut01,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal
Verified Support
Dec 02, 2016
Snapdeal.com Customer Care's response
Dear Abhigaut01,

We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance.

Regards,
Team Snapdeal
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