[Resolved] Snapdeal.com — Product not delivered | |||||
Sir, I gave online order for ' Lenovo F308 1 TB External Hard Disks Black With Surge protection technology' void snapdeal order no. [protected], On 23 Apr, 2016. I paid Rs. 3850/- in advance thru net-banking. It was supposed to deliver on 28 Apr 2016, but I received msg from snapdeal that it is running late and i'll receive upto 04 may 2016. Upto 04 may 2016, i didnt received it.. then suddenly on 05 may 2016, i received a new msg and came to know that my order has been cancelled without any information. I did raise compliant to snapdeal (Reference no:[protected], but no call received to look my matter. Neither i have received my product nor my money back into my account. I am planning to launch Consumer complaint against this cyber legal offence. Was this information helpful? | |||||
Aug 8, 2021 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
Dear Manish( manish_snapdeal),
Hope you are doing good.
We tried contacting you, but were unable to get in touch. Please contact us on [protected]@snapdeal.com for any further information.
Regards,
Team Snapdeal
Hope you are doing good.
We tried contacting you, but were unable to get in touch. Please contact us on [protected]@snapdeal.com for any further information.
Regards,
Team Snapdeal
Team Snapdeal,
Yes! my payment is refunded but this my pain...
I want clarification on this that 'Why suddenly on 05 may 2016, my order was cancelled by your side after 11 days, without any information or intimation to me!!!
I commited my customer to deliver this product within 10 days. I could buy this product from other onlinse store if i was informed on time. Ultimatly, I lost my customer as well as goodwill because of Snapdeal !!
Manish K
Yes! my payment is refunded but this my pain...
I want clarification on this that 'Why suddenly on 05 may 2016, my order was cancelled by your side after 11 days, without any information or intimation to me!!!
I commited my customer to deliver this product within 10 days. I could buy this product from other onlinse store if i was informed on time. Ultimatly, I lost my customer as well as goodwill because of Snapdeal !!
Manish K
Team Snapdeal,
Today, I received a call from Snapdeal Customer care. I was surprised to know that my product was arrived to my city. According to customer care person, the courier guy tried to contact and approach me but failed !! She also mentioned that Snapdeal sent messages on 05 May 2016 informing delivery failure status!!!
I don't know why are they lying. The fact is neither i received any call from courier person nor snapdeal sent any messages. I checked my emails may times. I am attaching an screenshot all email conversation held day by day with snapdeal.
Consumer Forum can judge by looking at emails subject that on 04 may 2016, i received and mail from snapdeal mentioning that My product will be delivered to me. On 05 may 2016 suddenly, i got another mail with an 'Alert!' saying that order has been cancelled and amount will be refunded to my account.
I was shocked to see this and i launched complaint both to Sneapdeal as well as here (Consumer Forum). After Consumer complaints, same day on 05th may 2016 i again received a mail from snapdeal mentioned that 'they were trying to reach me, but couldn't' . But again, this was a lie. i didn't received any call from snapdeal.
note: snapshot of mails are attached
![]()
Today, I received a call from Snapdeal Customer care. I was surprised to know that my product was arrived to my city. According to customer care person, the courier guy tried to contact and approach me but failed !! She also mentioned that Snapdeal sent messages on 05 May 2016 informing delivery failure status!!!
I don't know why are they lying. The fact is neither i received any call from courier person nor snapdeal sent any messages. I checked my emails may times. I am attaching an screenshot all email conversation held day by day with snapdeal.
Consumer Forum can judge by looking at emails subject that on 04 may 2016, i received and mail from snapdeal mentioning that My product will be delivered to me. On 05 may 2016 suddenly, i got another mail with an 'Alert!' saying that order has been cancelled and amount will be refunded to my account.
I was shocked to see this and i launched complaint both to Sneapdeal as well as here (Consumer Forum). After Consumer complaints, same day on 05th may 2016 i again received a mail from snapdeal mentioned that 'they were trying to reach me, but couldn't' . But again, this was a lie. i didn't received any call from snapdeal.
note: snapshot of mails are attached
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
71%
Complaints
14445
Pending
2758
Resolved
9447
+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
View all Snapdeal.com contact information
Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal