[Resolved]  Snapdeal.com — Product not delivered

I had ordered a combo of 2 mosquito killer racket from Snapdeal. Com...
Order id: [protected]
They dispatched the product through xpressbees courier...
after coming to my nearest hub, it is showing DELIVERED...recieved by SELF...BUT I didnt get the order delivered to me...

Dear Kumu Kumar,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Hi,

My contact number is [protected].I had placed an order having order#[protected] on 10th Oct.Initially it was shown order will be delivered by 13th.Then date changed to 21st oct.It's already 21st Oct day end and order has not reached yet.Please take action on this.

I have ordered a Remote Control Helicopter And Remote Control Stunt Car Combo with order No [protected] on 16-Oct-14 and made online payment for the same. Estimated time for delivery was 25 Oct- 2014 days .I am yet to receive the delivery after almost 2 Weeks.
I was planning to buy other stuff online from Snapdeal.com in going forward. But I doubt after this bitter experience i.e., delay in delivery, I will be buying anything online from Snapdeal.com

I have order mobile phone and make payment online and more then 4 days no update..also.wrong info update in sanpdeal website that deliver 1 business day now customer care is not responding and courier company don't have any update..

Snapdeal customer care is saying system is not working, courier team phone is not working..
Snapdeal Order: [protected]

Regards
Ujjal
[protected]

Hello Snapdeal Team,

I would like to know about my pending order, Order Number: [protected]

Can I please get a final status on this order. I bought the order on 6th Oct and this was to be delivered by 10th of Oct. I called the customer care on 9th Oct and I was promised by that rep that the order will be shipped on 10th and it will reach your place within next 4 days.

Again I called your customer care team and I was told that we have your order status as pending so it will be definitely cancelled and you will get a refund. I said that the same product is still available on your website but it’s around 4900Rs now. She said then you will have to buy that product on the same price then, I don’t understand what is happening here. Is this some kind of a competition going on there?

Its now more than a month. I have got no response from your team even once. I have all the recodings of your cust care reps and supervisors which states fake commitments. I have 11 emails with diffrent difrrent compliant numbers. My citi bank has been deducted twice for the product and the product is no where.

Please help.

Thank you.

Virender SIngh
[protected]

I bought steelo 18 pics from snapdeal.com on 11th nov 2014, they said it would be shipped in 3 - 4 days, then they said since apologize saying it would take another couple of days. Then they stopped sending any communication. I called service centre, the person said we will give u a feedback latest in 1 day but no feedback. All the other communication i am attaching here.

Even after me writing to them they send an automated email saying the product will be delivered.

They have got a pathetic service and no sense.

I have already paid for steelo 18 pics in a month advance. The money is already into there account and they dont care. They are using public's hard earned money .

yesterday 2 Dec mail snap deal send to me


Dear gaurav,


We are sorry to inform you that we would not be able to deliver Steelo 18 pcs PET Contain.. of Snapdeal Order No. [protected] as the product was lost in transit by our courier partner Ecom Express.

If you had made the payment in advance, we will initiate the refund process within 48 hours; the amount will be credited to the account you used to pay for the order. After the refund has been initiated, it may take up to 7 working days for the amount to reflect in your bank account.

Please accept our sincere apologies for this instance. We hope you understand that this is a rare instance and give us a chance to serve you again.

For any query or assistance, feel free to Contact Us
Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com


7 Days Return
100% Money Back Gurantee
Guranteed Complaint Resolution
Dear gaurav,

Thanks for your purchase with us!
Now you can check the real time status of your order [protected] anytime by clicking on the following link. Track Your OrderNote: Post shipment, the delivery of your item(s) will take anywhere between 1 to 4 days depending on the location being served. For any query or assistance, feel free to Contact Us
Visit Snapdeal from your mobile phone now - Web : m.snapdeal.com
Install Apps Follow us on In the mean time, check more products at www.snapdeal.com

I
ordered [protected] for a VLCC Shampoo on 21st November 2014 from snap
deal to be delivered at my hometown, for which they charged me for
delivery as well.

It's
been 20 odd days now and my product is not delivered. I kept following
up with the customer care reps and they have been giving me false
promises saying it will be delivered in next 24 hrs and so on. I even
told them the very first day that if it can't be delivered plz cancel my
order but again I was given false promises.

I
received no e- mails for the delay caused, no intimation. Today again
when I call for the enquiry they say me that the courier service had
returned the product because they didn't find my adress. However I
haven't received any calls asking for the address.
There is no email intimation for the same.

Now
I am asked to wait for another 7 working days to get the refund. This
is intolerable, after umpteen number of follow ups n tension they
neither deliver the product nor intimate and behave indifferently
towards the customer.

I
am highly irritated with my purchase from snap deal and expect a
compensation for the agony and irritation which has been caused.

i was given order from snapdeal.com but without delivering product they updated it deliverd.now they have already taken three months time for solving this issue,
order ID-[protected]
14th, October 2014
Math Skills (1 Month)

one product of snapdeal was delivered in damaged condition but they have not completed reverece pickup till date three months already lapsed in it,

order ID-[protected]
14th, October 2014
Surya DZ18B5 Induction Cookers

without delivering product snapdeal has updated product deliverd in its website and they have already taken three months in resolving this issue
order id-[protected]
14th, October 2014
Math Skills (1 Month)

one product was delivered damaged from snapdeal and they have taken three months but still reverce pickup of product is not done
order id-[protected]
14th, October 2014
Surya DZ18B5 Induction Cookers

several times snapdeal has promised to solve this issue in next two days but it has not done.so please suggest to solve this issue

i ordered 'chariot rocking chair on 14th dec . product is not yet delivered . we already paid the cash online.

Order details.
Order no [protected]

Request complaint 14322828

I have purchase product from snapdeal on 9th Dec 2014 product delivered after 10 day's. But i have received damage product. I have raise complaint then they collect that faulty product. But till i have not received replacement product.

I have call to snapdea and they give confirm product will deliver on 06 Jan 15 but not recd after again i have call to snap deal and they given next date 12 Jan 15. But till product not received. So take strong actipn again snapdeal.

I am writing this letter to express my disappointment with a recent purchase from Snapdeal. I am Sandeep Prajapati, I placed an order from Snapdeal of "Micromax Canvas Gold A300 White" on February 1st, 2015 my order No. is [protected]. I received a message from snapdeal about status of my phone they handed over my product to Delivery courier service peoples(Tracking No. is[protected] on February 5th, 2015 they ensued me to deliver my product "ON OR BEFORE FEBRUARY 7th, 2015" But when I haven't received my product till Feb. 9th, 2015 i contacted to customer care of snapdeal they said you'll receive your product in 1 or 2 days but when i call them on February 13th, 2015 they said your Phone has been lost by delivery courier service provider and suggested me to reorder the phone again.
i just wanted to ask Snapdeal that is this the way of handling your customers.
1 side where snapdeal spends lots of money for the promotion of their brand building but on the other hand they are failed to gain the trust of their valuable customers. On the other phase of such a competitive Industry where every organization is running to build a good Customer relationship, companies like snapdeal break the trust or loyal customers like me..

Now i want my phone as soon as possible or else i''ll continue doing more negative promotion of your company like this and i can go for court case as well

Thank You.

Hi, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />

I have ordered a mobile through snap deal and paid entirecash (Rs15000) on the first day. I got only one message with tracking no[protected]and said the product will be delivered on or before 23rd march 2015.When I contact the Delhi contact number found in my message, they asked me tocontact Pigeon Express
I contacted multiple times Pigeon Express and every time, noproper response. Still now I didn’t contact get the product. Now I see snapdeal slashed the price Rs500.I called last week Pigeon Express and told that myfamily members are not available after 27th March either they coulddeliver to my address before 27th or they can send my office addressif further delay.I spoke to them twice in different days and sent the address( to[protected] and [protected]).When I called today [protected], they are saying thatthey cannot deliver the product to me. Iam really frustrated.My money is gone and no product!

Pl find my order number 25th march i place the oorder but I didnt received even below conveconversation with your people nol
Ishproplproplticolour Embroid... of Snapdeal Order No. [protected] has been HANDED OVER to SP-BOM-EAST courier. Tracking number is EA[protected]IN and will reach you ON OR BEFORE Apr 01, 2015. Track order on mobile bit.ly/1c5LBto
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at [protected].
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at [protected].
Dear customer, item [protected] has been dispatched by SP-BOM-EAST AWB no. EA[protected]IN. You can contact courier service at[protected].pro pl prop

still i am not received again and aagain send fake courier AWB number and phone number wwhy

I ordered brown ankle length s ordered in 16 may 2015 order id is [protected] is not delivered plz reply soon

Order no-[protected]
Tracking no[protected]
My phone no- [protected]
I am T.Anil kumar.I cant track my item.please send detail

Dear Anilkumar Sreevarahathu,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.


Thank You for your cooperation.

Regards,
Snapdeal Online Team

Hi Anilkumar Sreevarahathu,

Hope your concern is resolved. Do let us know if you need any further assistance. Please write to us at [protected]@snapdeal.com.

Thanks,
Team Snapdeal

Snapdeal.com — Due to defective product

My self Suman Nayek, 07/05/2015 i was ordered a wrist watch, order no. is [protected] and 09/05/2015 i got this product.Since frist day it is not working properly.So i want to exchange this product as soon as possible.