[Resolved]  Snapdeal.com — Product not yet delivered-order dated 4th August 2014

Address:

Thane, Maharashtra

I would like to inform you that I had ordered for Computer RAM of GSKILL SNIPPER DDR3 8GB (2*4GB) PC RAM (F3-12800CL9D-8GBSR). I was delivered a wrong RAM of GSKILL 4GB DDR3 1600MHZ (F3-1600C11S-4GNT).I demanded an replacement as the product was different from what I had ordered.On 11th August 2014 the wrong product was picked up by their courier partner on verifying and satisfying themselves that the product was indeed different from what I had ordered.I have been following up with Snapdeal.com regularly and have also involved their CEO, COO as well as Customer care in all my emails and calling them almost everyday but no one is giving any commitment as to when my correct product would be dispatched.At first place they were giving excuses that till they receive the wrong product they would not initiate the process of replacement.I have been informed by their courier partner NUVOEX saying that the shipment has been delivered to Snapdeal.com on 17th August 2014.I am being deliberately harassed by Snapdeal.com.Please take action against such websites who deliberately send wrong product and harass customers.Such websites should be banned and punished.Help me in getting my correct product delivered to me as soon as possible along with compensation.My order No. is [protected] dated 4th August 2014