[Resolved] Snapdeal.com — Product pickup issue | |||||
Hi team, I have ordered a ifb washing machine from snapdeal and it was damaged on the function panel and the outer layer so i raised a return request and from monday every night at 11:00 pm i get a message saying that we were unable to pickup the parcel as the number was not reachable and i didnt got any calls from the courier which is really frustrating me and now the 2nd courier also saying the same thing which is delaying my refund. So can somebody check what is going on and why the pickup is not done from last 5 days. My order number:[protected] Was this information helpful? | |||||
Nov 30, 2016 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Oct 20, 2016 Snapdeal.com Customer Care's response Dear sabir.[protected]@gmail.com, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Oct 29, 2016 Snapdeal.com Customer Care's response Dear sabir.[protected]@gmail.com, We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim. Regards, Team Snapdeal Verified Support Dec 04, 2016 Snapdeal.com Customer Care's response Dear sabir.[protected]@gmail.com, We hope your concern is resolved. Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal Verified Support Mar 30, 2017 Snapdeal.com Customer Care's response Dear sabir.[protected]@gmail.com, Thanks for sharing the acknowledgement with us . Please drop us an email at [protected]@snapdeal.com in case you need any further assistance. Regards, Team Snapdeal | |||||
 5 Comments | |||||
Comments
The returned product received today is again the same which I had got first time and that is not the one which I had ordered for.
Now please I don't want any of product anymore. Kindly refund the amount and take your product back.which is kept ready for pickup up.
Now please I don't want any of product anymore. Kindly refund the amount and take your product back.which is kept ready for pickup up.
Snapdeal.com Customer Care's response, Oct 27, 2016
Verified Support
Dear Harish h r,
We understand the plight. We will get the issue checked and update you at the earliest.
Regards,
Team Snapdeal
We understand the plight. We will get the issue checked and update you at the earliest.
Regards,
Team Snapdeal
Kindly refund the amount. The courier didn't even make attempt to neither call nor approachEd me, but I got a message that they couldn't reach. Expedite the pick up today and refund
It's frustrating and disgusting.
It's frustrating and disgusting.
Snapdeal.com Customer Care's response, Oct 28, 2016
Verified Support
Dear Harish h r,
We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.
Regards,
Team Snapdeal
We understand you are disappointed with the delay, please accept our apologies for the inconvenience. We assure you that our team is working to resolve your concern on priority and will share an update soon.
Regards,
Team Snapdeal
It's not that I m disappointed, but I dont want product from you .but refund
I am thankful to the forum, as you have resolved my issue.
Snapdeal.com Customer Care's response, Nov 8, 2016
Verified Support
Dear Harish h r,
Thank you for the acknowledgement. Please feel free to get in touch on writetous@snapdeal.com if you require any assistance.
Regards,
Team Snapdeal
Thank you for the acknowledgement. Please feel free to get in touch on writetous@snapdeal.com if you require any assistance.
Regards,
Team Snapdeal
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they are not providing replacement neither return .I have been requesting pick up from past 5 days .what the hell that company is about . They are eating out public money.is this the way they have found out to bluff people. !! Heck with them.somebody here pls take stringent action to resolve the issue
Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal