[Resolved] Snapdeal.com — Product refund pending since 1 month

Abraham Shalom

from Thane, Maharashtra

Address:	400605
Website:	snapdeal.com

I had returned the product (Hp laptop bag) on 4th of september 16, i have the receipt as well as the confirmation message but till now i have not received the refund & after a lot of follow up with customer care team of snapdeal they have informed me that my account has been suspended.

They said that i will not receive the product nor the refund. They are cheating customers by giving fake promotions of money back guarantee.

Please help with the same my order i. D. Is : [protected] placed on 27 aug, 2016 estimated refund by: 08 sep, 2016

Abraham f - [protected]

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Nov 10, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Snapdeal.com Customer Care's response Dear Abraham Shalom,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal

Sep 21, 2016

Updated by Abraham Shalom Please call me after 8 p.m. as most of the time i am in meetings.

[protected]

Verified Support

Sep 22, 2016

Snapdeal.com Customer Care's response Dear Abraham Shalom,

We understand the plight. We will get the issue checked and update you at the earliest.

Regards,
Team Snapdeal

Sep 26, 2016

Updated by Abraham Shalom Still money is not refunded i am going to consumer court if the money is not refunded to me

Verified Support

Oct 06, 2016

Snapdeal.com Customer Care's response Dear Abraham Shalom,

Sincere apologies for the delay. Our team is working on your concern and we will connect with you regarding the same.

Regards,
Team Snapdeal