[Resolved]  Snapdeal.com — Refund issue

Address:	Bangalore, Karnataka, 560037
Website:	www.snapdeal.com

I had purchased a sandal from the snapdeal and due to the size issue, had to return the item and get the refund for the same.

On 15-Nov-2016, snapdeal updated me that the refund has been initiated successfully through the same mode as i made the payment and asked me to wait for few days to reflect that into my account.

After waiting for fews days, the money never got credited into my account and opened a complaint with snapdeal about the issue of refund not being made to my account although snapdeal mentioned the successful processing of refund.

I was asked to furnish the band statement to prove the money never got creatdited which i promptly did. The have give me the transaction reference number and asked me to check with my bank and my bank told there is no such transfer happend to my account.

I have asked snapdeal to furnish the document to the claim of successfuly refund they made and the snapdeal is not ready to give any details from their side except the transaction number.

Now they are saying the onus in on me to get this checked from my bank to solve this issue and snapdeal will not help on this matter.

What should i do to get my refund from snapdeal? They have not given any proof to the claim that they have successfully made the refund.

thanks/murali