Snapdeal.com — Refund Not Done

Address:Pune, Maharashtra

I purchased Protoner Weight Lifting Home Gym 100 Kg + 3 Rods (1 Curl)+ Gloves+ W. Band (Order No. : [protected]) from Snapdeal.com on[protected] Rs 3991. When I received the product, I found that it is of bad quality and sent email to snapdeal to refund me under their 7 day easy return trust policy. Case number request #4724897 opened for the same. They arranged pickup. But no one came. Again They arranged pickup and finally they picked up the product on Feb 6 2014. They received it on Feb 11 as per Tracking of Gati. Dock number of Gati[protected]. I called them immediately and they said I will receive refund in 7 days. But after that I have not received any refund till now (4/3/14) and I am tired of calling them every time. They don't call or reply to my email. They just say that I will get refund immediately. This is too much of mental harassment. I want my money back with interest amount and also fine of 1 lakh for so much delay in refund and mental harassment.
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Snapdeal.com customer support has been notified about the posted complaint.
Apr 10, 2014
Updated by Narendra Bhongale
Got my refund after complaint.
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Dear Narendra Bhongale,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

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