Snapdeal.com — Refund not received

Dear Aaditi,

Sorry for the inconvenience. This is to inform you that your concern has been noted and our team is
working on it. For any further clarifications, please write to us at [protected]@snapdeal.com and kindly mention your order ID in your subject line.
Thank You for your cooperation.

Regards,
Snapdeal Online Team

Dear Aaditi Kashyap,

We sincerely apologize for the inconvenience.
Hope your issue has been resolved. In case, you are still facing any concern, please write to us at [protected]@snapdeal.com.

Thank you for your cooperation.

Regards,
Snapdeal Online Team

I returned the product with order Id [protected] which was confirmed by snapdeal 10 days back and I got a confirmation that I will receive the amount in sdCash within 1-2 business days. Since then I have talked to their customer care 3 times and each time they said I will get the refund within 24 hrs but all they have been doing is testing my patience and not refunding the amount.
My phone no. Is [protected] and snapdeal email id is [protected]@yahoo.co.in
I even mailed them twice but have stopped getting response from their end.
They just mail that we have debited your account but no money reflects in my sdCash. This has now happened 3 times in the past week. Just feels like being fooled As I keep contacting and get no response. I feel their is no intention of a refund here as the amount I paid by sdCash was refunded in 12 hours and the remaining amount paid on delivery is not being looked upon. Please look into the matter as I am disheartened with the response and to see no action even after several calls and mails!
Not using snapdeal again!

Hi,

Order ID: [protected]
Iam new to Snapdeal and ONLINE Shopping

For the first time i ordered a Helmet. It was my first order.
But i am very much disappointed with the product which i've received. It s different color and damaged product.
So i requested for RETURN.
unfortunately i was not provided the PICK UP by Courier.
I waited for few days, And later i came to know that, i should send manually through any courier.
I am new to this ONLINE SHOPPING. i didn't even know how to return manually.
So on Dec 23rd i returned the product through INDIA POST.

Later i haven't received any updates whether the product received or not?
After a long search on internet i came to know that. i have to upload the receipt, so uploaded it, and yesterday received my Courier Charges also.

But What about the REFUND?
I given BANK Details also. Its been 14 days i haven't yet received the REFUND
Plz kindly let me know when i'm going to receive the amount?

Thank you

Raghuvaran Reddy