Snapdeal.com — Refund not received - pathetic support | |||||
Due to the poor quality of dress materials, the items were returned back and they confirmed the amount has been successfully refunded on 14 June but I haven't received it in my account yet . I am an expat and used my NRE- Non Resident External bank for money transaction(net banking). I have been telling several times to support team that they cannot transfer the money back to my account because it's NRE and it only accept foreign currencies to transfer to INR. I specifically asked them to transfer the amount either to freecharge account or an alternate SB account. I placed more than 10 calls from outside india which costs me huge amount.the amount was 2764 INR but I spend more than 3/4 of the amount in calling them. The support team always says soothing words but I haven't seen any updates from them. Several mails has been sent to them and yet not reply was found from them saying any progress. Totally disappointed with snapdeal support and no lore further business with them. Was this information helpful? | |||||
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Snapdeal.com customer support has been notified about the posted complaint. | |||||
 8 Comments | |||||
Comments
The order ID is [protected] and registered Mobile is [protected]
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Reply
Dear Shinoz82,
Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal
Thanks for reaching out to us. Kindly share your order id or complaint number with us at [protected]@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal
A mail has been sent as requested . I urge your attention to resolve it ASAP.
I am having a feeling that all my efforts went in vain after seeing this email that received today. They are still saying about the NRE account status and a previous transaction made on 14th June which is obviously known to me and actually that concern made me open a case. I feel embarrassed on the type of support they provide to customer even i shared my bank account details and the statement in an earlier mail they ask for the same in this mail well. The email follows.
[protected] Forwarded message[protected]
From: [protected]@snapdeal.com
Date: Monday, June 27, 2016
Subject: Iskfabworld Pink Georgette Semi Stitched Dress Material
To: "[protected]@gmail.com"
Hi Subair,
Greetings from Snapdeal!
We Tried to contact you on register mobile number but unable to reached you .
Thank you for your query regarding a refund for Iskfabworld Pink Georgette Semi Stitched Dress Material.
We are pleased to confirm that a refund of Rs. 1765 initiated on (14 June 2016) will reflect in your bank account within 4 working days.
In case you do not receive the credit in your account within 4 working days, please share your bank/credit card statement for the period between your date of purchase till current date in a PDF format.
Thank you for your patience and cooperation.
We look forward to assisting you further.
Team Snapdeal
[protected] Forwarded message[protected]
From: [protected]@snapdeal.com
Date: Monday, June 27, 2016
Subject: Iskfabworld Pink Georgette Semi Stitched Dress Material
To: "[protected]@gmail.com"
Hi Subair,
Greetings from Snapdeal!
We Tried to contact you on register mobile number but unable to reached you .
Thank you for your query regarding a refund for Iskfabworld Pink Georgette Semi Stitched Dress Material.
We are pleased to confirm that a refund of Rs. 1765 initiated on (14 June 2016) will reflect in your bank account within 4 working days.
In case you do not receive the credit in your account within 4 working days, please share your bank/credit card statement for the period between your date of purchase till current date in a PDF format.
Thank you for your patience and cooperation.
We look forward to assisting you further.
Team Snapdeal
Its really unethical. the days are passing and i haven't seen any progress in the case. Its high time to doubt that they are simply giving false commitment to customers. I need a clear cut answer when this issue could be resolved. Isn't it that difficult to resolve my refund then please at least send the returned product so that i will be little bit relaxed that i just lost my money but as of now both money and products are lost.
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