[Resolved]  Snapdeal.com — Refund of roduct

Address:	Surat, Gujarat, 395009
Website:	Snapdeal

I have booked 1.2 ton voltas ac on snap deal on 13th of august 2016. As per snap deal application it will be delivered between 18-21st august 2016. It was not delivered till 21st august which is ideal delivey time. It was on ready to dispatch mode on 22nd aug 2016 as per snap deal application. So i have cancelled the ac which i ordered on 13th aug 2016.

After cancellation i got email on 23rd august 2016 that your cancellation has been approved and we will initiate your refund with in 6 working days and you will get refund after 4 days of initiating of refund. I. E 10 days

I have call customer care on 30th august he told that still order is not cancelled. So i request him to cancel order. And told to initiate refund process fast as i have paid through credit card and due date of my credit card payment is 3rd september 2016.

On 31st august i again call to customer care they people again told that still refund is not initiated as they people are not able to track the product where exactly the product is.
So i asked to executive to transfer call to senior executive he put my cell on hold and after 6-7 minutes and i talked my problem to that person who they people call supervisor. He is not abel to respond me and asking for time and saying sorry nd sorry again for such problem faced by me.

I again call on 1st september no solution about refund

I again call on 2nd september still no solution about refund.

I again call on 3rd september still they didnt initiate refund.

I was on regular follow up still 5th september for refund of my amt as my credit card bills due date is there. Even though they people didn't gave any proper answer they people are only asking for time for initiate refund from my first call 30th august to my last call 5th september 2016.