Snapdeal.com — Regarding delay on reverse pickup

I ordered videocon washing machine from snapdeal on 8th of October, after 2 week when i got this it was faulty and from that day i did lot of calls and emails to snapdeal but in every calls they told me in withing 48 hrs it will solve but still i waiting for that solution, they i did more then 30 mails to snapdeal regarding this but didn't receive any reply from there side so i have to call them every time but no result. 2 times they told me call to bluedart to pick your product and that 2 times bludart told me they will not pick any snapdeal courier. i wasted lot of money and time but still suffering with same problem. my order number is : [protected] product name : Videocon Ocean Plus VS72N12 7.. if you can solve then told them to refund my all money. thanks