[Resolved]  Snapdeal.com — Replacement of faulty hp deskjet ink advantage 2520hc all in one printer delivered on 26th oct-2016

Address:New Delhi, Delhi, 110059

Replacement of faulty hp deskjet ink advantage 2520hc all in one printer delivered on 26th oct-2016. i sent email with images of printer and certificate
Given by hp engineer that the printer is dead on arrival, means not working since installation and need to replace.

I sent 4-5 emails and daily phone on customer care of snapdeal, but
No action. 4 days before they told that engineer visit schedulded
And he will call within 24 hours, but till date neither i received
Phone not he visited.

Kindly give your valuable advice.

Regards,
Manoj kr. sharma
M-[protected]
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Dec 17, 2016
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Nov 03, 2016
Snapdeal.com Customer Care's response
Dear Sharma Kumar Manoj,

We care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at [protected]@snapdeal.com. We assure you that we will look into it and connect with you.

Regards,
Team Snapdeal
Nov 03, 2016
Updated by Sharma Kumar Manoj
Order ID [protected] dt.23/10/16, Suborder ID [protected], Replacement Ref.No.34262283 dt.27/10/16
Now I want full refund of my amount
Verified Support
Nov 11, 2016
Snapdeal.com Customer Care's response
Dear Sharma Kumar Manoj,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal
Complaint comments 

Comments

Hi Manoj, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.
 
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.

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