[Resolved] Snapdeal.com — Replacement/refund swipe konnect plus

Raj Kumar Chd

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500008

Hi,

I have ordered a "swipe konnect plus mobile" from snapdeal on 29th august 2016 and i received mobile on 30th itself.

As the promised ram n rom is not available and moreover camera quality is worst, they showed it as 8mp but it is less then 2mp, so the reason i requested for refund on 2nd sep 2016. The product has been picked by them on 6th september 2016 and till date there is no response from them.

I have been calling every alternate day starting from 6th september and i have spoken to almost half of the customer care executives and all the floor supervisors.

Every alternate day i am calling and talking for at least 30 min but till then there is no reply.
I have been begging and pleasing them.

Now am not able to connect the customer care number. It is showing it as there is no order.

Please help me

Thanking you
Raj

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Nov 9, 2016

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Snapdeal.com Customer Care's response Dear Raj Kumar Chd,

We request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on [protected]@snapdeal.com with these details. We assure you all possible help.

Regards,
Team Snapdeal

Sep 29, 2016

Updated by Raj Kumar Chd Hi,

Please find my order number
Order ID: [protected]

Thanks,
Raj

Oct 02, 2016

Updated by Raj Kumar Chd Hi

After sharing my order details, there is no reply or update from snapdeal.
Pls help

Thanks
Raj

Verified Support

Oct 06, 2016

Snapdeal.com Customer Care's response Dear Raj Kumar Chd,

Thanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

Regards,
Team Snapdeal