Snapdeal.com — Return and refund

Address:	Mumbai City, Maharashtra, 400080
Website:	snapdeal.com

Dear Team, I have ordered Total Versatile Gym Kit on 7th Jan, 2016 and on the prior days i word with executive to know more about the product details and gave me information and given assurance not to worry about the refund. Next day that is on 2th Jan, 2016 i have requested your Executive to replace a product from your end itself. Because i didn't like the bag which you are providing me with the kit. as it was on initial stage so that the dsesire product will reach to my door. But, your executive advised me that you can cancel the order and again place fresh order. I requested a executive will consume a lot of time for this procedure. Then i decided to take this product only therefore i didn't cancelled an order. When it reach to my door i have seen a product but, i felt a quality of the Product is quite poor and i requested a executive to return the product because quality issues but while in conversation with executive that lady was stressing on the one word that is defect in the product i said clearly that i felt the quality issue and it is differ which i saw on the net. Then after putting a hold for 2 min. she replied as per policy we can't take back the product and will not be able to give you refund. I need help from your hand that if you guys are knowing that fintness product buyers are not having option to return then in the priorly your Executive have to informed at once that once you open the sailed will not taken by the Company. then i couldn't have open it. Straight away i could place a request for return. But, you guys have didn't informed me. for the ratings at the end of the call you guys are requesting us but, why you are not intimating the customer for do's and don’ts in the product? We are not well versed with your policies. we just know that product which we are Buying we have a option to initiate return request of the product with a stipulated time bound. Please I’m here to requesting you. Kindly assist me for the return and refund. Thanks in advance. Regards, Nikhil K.