[Resolved] Snapdeal.com — Return and refund policy

mohitmishra84

from Lucknow, Uttar Pradesh

Address:	110089
Website:	www.snapdeal.com

I had purchased two wrist watch for kids. After receiving the items, I realized that items are not matching with description given on Snapdeal. So I returned them. Once items were received back by Snapdeal, they informed me that my return request is declined. After that 1.5 months are already gone till date, but I have neither received item back nor my money. And there is no provision for customer care in any form . So please think many times before ordering from Snapdeal.

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May 9, 2017

Complaint marked as Resolved

Snapdeal.com customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2016

Snapdeal.com Customer Care's response Dear mohitmishra84,

We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on [protected]@snapdeal.com in case you require further assistance in the interim.

Regards,
Team Snapdeal

Oct 06, 2016

Updated by mohitmishra84 Dear Snapdeal,
The issue which I had raised is still open. I have also informed on [protected]@snapdeal.com but as usual alwayz get response that we are looking into the issue. This transaction is pending since 18th August. My account is also suspended. If this is the way, issue is resolved, how can some one assure that he will get money, he returns the item. Luckily my transaction was not costly.

Regards
Mohit