[Resolved]  Snapdeal.com — Seller: Sanket Enterprise.-AHM-CHD-VOI

Address:	Cachar, Assam
Website:	www.snapdeal.com

This complaint relates to the same seller

snapdeal-isnt-solving-case-against-defective-item-since-past-10-days-c1415602#c2608012

I placed an order (Id: [protected]) for the same TV on the 15th Nov 2016 at about 10.30pm and the following morning I read the above review and my heart sank thinking that this seller would send me the same broken/defective TV so I cancelled my order at about 1pm. But since I did not receive refund after nearly 2 weeks so I called snapdeal yesterday and spoke to an agent named Ishant. Ishant told me that the policy is that if an item is dispatched then no refund is processed until the item is back to the seller. I was assured that the TV won’t be delivered broken and if I need to replace/refund then snapdeal will pay for return postage cost. So today TV arrived at my place and my brother decided to open the TV in front of courier personal and guess what "THE TV SCREEN IS BROKEN"! This mother-[censored]r seller decides to shift around a broken TV at buyer's misery hoping some buyer will not have money or could not take the trouble to send back. Here are few of my observations:

1) How come Snapdeal/Seller could not stop the item from travelling from Ahmedabad to far corner of Assam given that I cancelled on 16th? Even if the item was dispatched on the 16th, at best the item was taken by FedEx from the seller to FedEx depot in Ahmedabad.

2) The delivery process is all tracked. How complicated it is to have messaging system where the courier is instructed not to deliver the item instead be returned to seller? Snapdeal has such a sophisticated automated phone services for customer services but cannot have such simple process in place?

3) I bought the item from Snapdeal. So my contract is with Snapdeal to deliver me the TV in return for the money I paid, neither with seller or courier service. Snapdeal, seller and courier all three are the family. On the 16th when I cancelled my order the TV was still with/under Snapdeal so why did Snapdeal not refund my Money then or until yesterday? What is the logic of holding my money? After all who does Snapdeal subcontracts its dirty laundry out to is none of my business or I care.

4) I decided to accept the item because I was repeatedly assured the item won’t be defective and if that happens we will give full refund along with all collection.

5) What do the snapdeal do with such sellers who persistently are dishonest? It’s a clear case of this deliberate attempt to commit fraud. The seller is sending the same stock to different buyers within a space of 2 weeks.

This is atrocious. This is my second attempt to buy a TV online and on both occasions I was delivered broken TV. Modi can demonetise but can’t make people honest, it seems like these sellers wake up every morning thinking "who do we [censored] today"!

Snapdeal, please get this item collected and give me my money back. The courier told that they would collect the item to send back if Snapdeal instructs them.

Hoping a quick resolution.
J