Snapdeal.com — Snapdeal Fraud Deals – Disgusting service ever experienced in eCommerce India.

Address:

Gurgaon, Haryana

My ORDER NO. : [protected] Snapdeal Your Customer Service is the worst I have ever experienced when it comes to online shopping. I have used Flipkart, Jabong, Myntra.com, Amazon India, Yebhi.com many times and in this diwali sale I opened SNAPDEAL and its my first order from Snapdeal which is Refrigerator - "LG 377Ltr GL-388YRQ(GR) Double Door Refrigerator Gardiation red" Product code : [protected]. I placed my order on 19th October then waited 2 - 3 days but it did not even dispatched yet so I called many times regarding late shipment of product they keep on telling me the estimate date of shipment And I keep on telling your unprofessional Customer executives that Dont teach me about shipment and all, Just take me request to escalate the process of shipment. First the shipment estimate date was 25th of october but on that day also my order did not get shipped so I called again your customer service and I got to know that this product went out of stock from that paricular seller so we have automatically placed the same order with different seller so Obviously my shipping date got extended to 29th of October but it did not gt shipped even on 29th October so I called again to customer care they said just wait few hours It will be shipped by evening I said ok. But it did not get shipped so i just got to know that estimate shipping date got extended again to November 3rd. But I got a message from snapdeal on 1st November early morning that your order has been cancelled and my full money got refunded to bank account. I called snapdeal with so much anger on the same day afternoon and I keep on listening sorry sorry But I dont want to listen any sorry I am ready to pay again but I need only this refrigerator in any color. So that customer executive filled a complaint regarding this and said you will get a call or Email I said ok thanks. But I did not get any response so I called again just few minutes back and One executive named : Sohal Or Sonal Chaudhry I tell you he does not know anything he was like Ok do what you can upto. Now I dont want to listen any execuses I just want this Refrigeration ASAP in any color I am ready to pay but will only pay only tht same price in which I were getting the product. Note : I bought this FRIDGE after having a offer which gave me 2000 discount on the price of fridge as it was on diwali sale but you took more then 10 days in just 1 order but at last i got my order canceled and the diwali sale got away from all online + offline retailers now what should I do ? As I want that REFRIGERATOR very badly, You are doing fraud in name of PROMO OFFERs and your customer care is really bad I called more than 15 times to your customer care number I always have to wait 5 - 15 minutes to get connected. Now please dont say that you are getting so many calls or any excuse If you are providing any service just increase the man power If you cant handle the traffic just close your company SNAPDEAL.com. I need a response which should be in my favor. Thats it Order Screenshot : http://prntscr.com/52mhj1