Snapdeal.com — Snapdeal - PAYMENT REFUND ISSUE

Address:	Haridwar, Uttarakhand, 247667
Website:	snapdeal

Dear sir,
My self Ajith reddy . I had placed my order on SNAPDEAL. MY Order ID [protected] .Woodland Gd0491108w13 - Khaki Casual Sandals For Men worth of rupees 2500.

Sir i have received my order on[protected] at 2:00 pm by GO JAVAS COURIER COMPANY .(proof :I am having the sheet that was on top of my shipment). Size was not sufficient so i raised a request for refund at 4:00 pm on[protected].So my shipment was taken by JV EXPRESS COURIER COMPANY on[protected] to return it to SNAPDEAL.(proof :I am having the pickup receipt given by jv express).

what actually happened was GO JAVAS company did not update the information that i have received my order before 4:00 pm[protected] AND THEY UPDATED THAT ORDER WAS CANCELLED AND RETURNED BACK TO SNAPDEAL AFTER I RAISED REFUND REQUEST(i.e after 4:00 pm[protected]

i have raised complaint about this issue many times it has been 70 DAYS and even now i did not get my refund.After so much time i got a call(from snapdeal) and mail that your refund was initiated it will be credited to your bank account and asked for bank account details, they said that it will be credited with on 4 business days .

Even after 4 days i did not receive my refund and then i again raised a complaint that i have not received refund.In response to the complaint i got call from snapdeal and this is how conversation goes

SNAPDEAL: Hello sir we are from snapdeal you have raised a complaint that you did not receive refund
ME: hmm
SNAPDEAL: I have made contact with concern department and they said that refund or replacement cannot be initiated to your shipment
ME : How can it be like that i have paid money through cash on delivery and i have returned product back to you, both money and product is with you and you are saying that refund and replacement is not possible
SNAPDEAL: NO ANSWER
ME : then why did i receive mail from snapdeal that your refund was initiated and we need bank details
SNAPDEAL: INVESTIGATION DEPARTMENT has done investigation and said that refund or replacement is not possible
ME: can i know the reason on what basis investigation is done and why refund or replacement not possible
SNAPDEAL: NO ANSWER

sir i don't know what kind of game they are playing with me so please help me to get my payment back. I kindly request you to investigate this case properly.